Frequently Asked Questions
Everything you need to know about our therapeutic sauna systems.
What is the estimated shipping time for my sauna?
Most in-stock saunas are processed within 2-3 business days. Due to the size and weight of our units, freight delivery typically takes 7-14 business days depending on your location within the continental United States.
Do I need to hire a professional electrician for installation?
While many of our smaller units use a standard 120V plug, some of our larger medical-grade models require a dedicated 20A or 30A circuit. We recommend consulting the specific product manual and hiring a licensed electrician for any hardwiring needs.
What is your return policy for wellness equipment?
We offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase, you can return the unit in its original packaging. Please note that return shipping fees and a restocking fee may apply to large freight items.
Are your saunas covered by a warranty?
Yes, all Medical Saunas come with a comprehensive limited lifetime warranty covering the heating elements, cabinetry, and electrical components to ensure your long-term health investment is protected.
Do you offer financing options for larger purchases?
We understand that a home sauna is a significant investment. We partner with several financing providers to offer flexible monthly payment plans, often with 0% APR options for qualified buyers at checkout.
How do I maintain and clean my sauna?
Maintenance is simple. We recommend placing towels on the benches to absorb sweat and using a damp cloth with a mild, non-toxic cleaner to wipe down the interior surfaces after use. Avoid using harsh chemicals that could off-gas during heating.